At Abndnzz LLC, we want customers to shop with confidence. This policy explains our general requirements for returns, refunds, exchanges, damaged items, and order cancellations.

1. Return Window

Eligible items may generally be returned within 30 days of delivery.

To qualify for a return, merchandise should:

  • Be unworn and unused
  • Be unwashed
  • Remain in substantially the same condition in which it was received
  • Have original tags attached where applicable
  • Include original packaging where reasonably possible
  • Be free from stains, odors, alterations, or customer-caused damage
  • Include valid proof of purchase or order information

Items that do not meet these requirements may not qualify for a refund.

2. How to Request a Return

Before returning an item, please contact us.

Include:

  • Your full name
  • Order number
  • Product being returned
  • Reason for the return
  • Photos if the product arrived damaged, defective, or incorrect

If approved, we will provide available return instructions.

Unauthorized returns may not be accepted or processed properly.

3. Return Shipping

Unless an item arrived damaged, defective, or incorrect, customers may be responsible for return shipping costs.

Original shipping charges are generally non-refundable unless otherwise required by applicable law.

We recommend using a tracked return shipping method.

4. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If an item arrives:

  • Damaged
  • Defective
  • Incorrect
  • Missing a significant component
  • Materially different from what was ordered

contact us as soon as reasonably possible.

Please provide your order information and clear photographs showing the issue.

Depending on the circumstances, we may provide:

  • A replacement
  • A refund
  • Return authorization
  • Another appropriate resolution

5. Non-Returnable Items

Certain products may not qualify for return, including:

  • Worn products
  • Washed clothing
  • Items damaged after delivery
  • Products with stains or odors
  • Items missing original tags where applicable
  • Products returned outside the return period
  • Items marked final sale
  • Customized or personalized products, if offered
  • Products that cannot reasonably be resold for hygiene reasons where applicable

6. Exchanges

Exchanges may be available depending on inventory.

If you need another size, color, style, or product, please contact us.

In some situations, you may need to return the original item and place a new order.

Replacement availability cannot be guaranteed.

7. Refund Processing

After an approved return is received and inspected, an eligible refund will generally be issued to the original payment method.

Banks, card issuers, and payment providers may require additional processing time before the refund appears in your account.

8. Refund Amount

Approved refunds generally cover eligible merchandise.

Original and return shipping charges may not be refundable unless:

  • We sent an incorrect item
  • The product arrived damaged
  • The product was defective
  • We approve reimbursement
  • Applicable law requires otherwise

9. Missing Refunds

If a confirmed refund has not appeared:

  1. Check the original payment account.
  2. Contact your bank or card issuer.
  3. Allow their normal processing period.

If the refund still does not appear, please contact us.

10. Order Cancellations

Contact us as soon as possible if you need to cancel an order.

We will attempt to accommodate requests where reasonably possible.

Cancellation may no longer be available once an order enters processing, fulfillment, or shipping.

11. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If a package is returned because of an incorrect or incomplete address, refused delivery, or failed delivery attempts, additional shipping charges may apply where permitted.

12. Contact Us

Abndnzz LLC
5830 E 2nd St Ste 7000
Casper, WY 82609
USA

Email: info@abndnzz.shop
Phone: +1 (307) 337-3738